Privacy Policy — Advance Digital Systems (ADS)
Last updated: 24 January 2026
1) About this Privacy Policy
Advance Digital Systems (“ADS”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your personal information or make a privacy complaint.
We aim to handle personal information in an open and transparent way, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
2) Who we are
ADS is a Sydney-based technology and security specialist providing services such as CCTV, access control and site connectivity, with support and maintenance.
3) How to contact us
If you have any questions about this Privacy Policy or how we handle personal information, contact us:
Mobile: 0404 243 053
Addresses (appointment only):
Merrylands — 1706 245 Merrylands Rd, Merrylands NSW 2160
Breakfast Point — 507 2 Peninsula Drive, Breakfast Point NSW 2137
4) What personal information we collect
The kinds of personal information we may collect include:
A. Contact and identification details
Name, email address, phone number, company/organisation, job title.
B. Service and site information
Site address, access instructions, scope of works, photos of installation areas (where required for quoting or work), equipment details (e.g., device serial numbers), service history, and communications with us.
C. Technical information
Network configuration details relevant to your installation/support (e.g., IP addressing, device settings), where you provide them or where needed to perform services.
D. CCTV/Intercom/Alarm-related information (support and commissioning)
Where we install/configure/support CCTV, intercom or alarm systems, we may need to access device interfaces and, in limited cases, view or handle test clips/images/footage for commissioning, troubleshooting, training, or warranty support (only to the extent necessary to provide services).
E. Website and enquiry information
Details you submit via enquiry forms (e.g., message content).
Basic usage data automatically recorded by web servers (which may include device type, browser type, pages visited, approximate location derived from IP address, and timestamps).
Sensitive information: We do not seek to collect sensitive information (as defined in the Privacy Act) unless it is reasonably necessary for our functions/activities and you have provided it to us or consented where required.
5) How we collect personal information
We may collect personal information:
When you contact us by phone or email, or submit an enquiry.
When you request a quote, book work, or communicate during a project.
During installation, commissioning, troubleshooting, maintenance, or warranty support.
Automatically when you browse our website (through standard server logs and similar technologies).
Where reasonable and practical, we will collect personal information directly from you. In some cases, we may collect it from a third party (for example, an authorised representative at your organisation, strata manager, property manager, builder, or supplier) where appropriate for the job.
6) Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
Providing quotes and recommendations, scheduling works, and responding to enquiries.
Supplying, installing, configuring, maintaining and supporting security and connectivity solutions.
Testing and commissioning systems, and providing handover/training and documentation.
Warranty handling, returns, and product/vendor support.
Improving our services and internal operations (including quality assurance and record keeping).
Sending service updates and administrative communications.
Marketing communications only where you have opted in or where otherwise permitted by law (and you can opt out at any time).
Complying with legal obligations and responding to lawful requests from regulators or law enforcement.
7) When we disclose personal information
We may disclose personal information to:
Our staff and contractors involved in delivering and supporting services.
Suppliers and manufacturers (or their support channels) where needed for product support, firmware/software assistance, warranty claims, or compatibility troubleshooting.
IT and business service providers that help us operate (e.g., email, hosting, storage, invoicing/accounting, telecommunications).
Professional advisers (e.g., accountants, legal advisers, insurers) where necessary.
Authorities where required or authorised by law.
We take reasonable steps to ensure third parties handle personal information appropriately.
8) Overseas disclosures
Some third-party service providers we use (for example, technology platforms or support services) may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the APPs, where applicable.
9) Keeping personal information secure
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This may include access controls, account protections, and secure storage practices appropriate to our operations.
No method of transmission or storage is 100% secure. If you believe your personal information has been compromised, contact us as soon as possible.
If an “eligible data breach” occurs and the Notifiable Data Breaches scheme applies, we will comply with applicable notification requirements.
10) Accessing and correcting your personal information
You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To request access or correction, contact us using the details in section 3. We will respond within a reasonable time and may need to verify your identity before processing the request. (APP privacy policies should explain access and correction processes. )
11) Making a privacy complaint
If you have a complaint about how we handle personal information, please contact us and include details of your complaint. We will acknowledge your complaint and aim to respond in a reasonable timeframe.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12) Cookies, analytics and online identifiers
Our website may use cookies and similar technologies to operate and to help understand how visitors use the site. Cookies can often be managed through your browser settings. Disabling cookies may affect website functionality.
13) Third-party links
Our website may link to third-party sites or services (for example, social platforms). We are not responsible for the privacy practices of those third parties. Please review their privacy policies.
14) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will apply from the date it is published.
Advance Digital Systems 2025
