PRIVACY POLICY
ADVANCE DIGITAL SYSTEMS

INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

• your name

• phone number

• email address

• business or organisation name

• property or service address

• information you provide through website enquiry or quote forms

• details about the security, networking, intercom, alarm or technology services you request

• communications between you and Advance Digital Systems

• photographs, plans or other project information you voluntarily provide

• billing or account information required to provide services

• technical information generated when you use our website, such as browser type, device information and basic website usage data

We only seek information that is reasonably relevant to our business activities and the services you request.

HOW WE COLLECT INFORMATION

We may collect personal information when you:

• contact us by phone, email or website form

• request a quote

• engage us to provide installation, repair, maintenance or support services

• provide information during a site inspection

• communicate with us about an existing system or project

• provide photographs, plans or equipment details

• interact with our website

We may also receive information from an authorised representative, building manager, strata manager, contractor or other person involved in a project.

WHY WE USE PERSONAL INFORMATION

We may use personal information to:

• respond to enquiries

• prepare quotations and proposals

• arrange site inspections

• provide installation, servicing and technical support

• communicate about projects, appointments or system requirements

• maintain customer and project records

• issue invoices and manage payments

• improve our services and website

• meet legal, licensing, insurance or record-keeping requirements

• investigate or respond to complaints, disputes or security incidents

We do not sell personal information.

SECURITY AND SYSTEM INFORMATION

Some projects involve security systems such as CCTV, access control, alarms, intercoms or network infrastructure.

During installation or support work, we may need temporary access to information about the system, including:

• device models

• IP addresses

• network settings

• user or site configuration

• equipment serial numbers

• system logs

• recorded footage where access is necessary to investigate a technical issue

• access-control or alarm configuration information

We only access information that is reasonably necessary to perform the requested work.

Customers are responsible for deciding who within their organisation or property is authorised to access security systems, recordings and credentials.

CCTV FOOTAGE

Advance Digital Systems does not ordinarily operate or control a customer's CCTV system after installation unless a separate monitoring, support or management arrangement applies.

Where we temporarily access CCTV footage for commissioning, troubleshooting or support purposes, access is limited to what is reasonably necessary for the service being provided.

The customer remains responsible for the lawful operation of their CCTV system and for complying with any laws or obligations that apply to the recording, storage or use of footage.

PASSWORDS AND LOGIN CREDENTIALS

Where possible, customers should create and maintain their own passwords and administrator credentials.

If credentials are temporarily provided to us for installation or support:

• they should only be used for the authorised service

• customers should change temporary or shared passwords where appropriate after the work is completed

• we do not intentionally retain passwords unless this is necessary for an agreed ongoing support arrangement

We recommend using strong, unique passwords and enabling multi-factor authentication where supported.

WEBSITE FORMS

Information submitted through our website may be used to respond to your enquiry, prepare a quotation or contact you about the requested service.

Please avoid entering unnecessary sensitive information into website forms.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies, analytics tools and similar technologies to understand website traffic, improve site performance and measure how visitors interact with the website.

These tools may collect technical information such as:

• browser type

• device type

• pages visited

• approximate location derived from network information

• referral source

• time spent on the website

You can usually control cookies through your browser settings.

DISCLOSURE TO THIRD PARTIES

We may disclose personal information where reasonably necessary to:

• service providers that assist with website hosting, email, accounting, cloud storage or business administration

• equipment manufacturers or distributors where technical support or warranty assistance is required

• subcontractors or technicians involved in providing an authorised service

• insurers, legal advisers or professional advisers

• government, regulatory or law-enforcement authorities where required or authorised by law

We do not disclose personal information to third parties for unrelated marketing purposes.

OVERSEAS SERVICES

Some technology, cloud, email, website or manufacturer-support platforms used by Advance Digital Systems may store or process information outside Australia.

Where practical, we take reasonable steps to use reputable service providers and limit the information disclosed to what is necessary for the relevant service.

If the Privacy Act applies to a business, an APP privacy policy should explain whether personal information is likely to be disclosed overseas and, where practicable, the countries involved.

STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.

Depending on the information, this may include:

• password-protected systems

• access restrictions

• secure cloud services

• device security controls

• reasonable administrative procedures

• limiting access to people who need the information for business purposes

No method of electronic storage or transmission can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably required for the purpose for which it was collected, or where retention is required for legal, accounting, insurance, warranty or business-record purposes.

Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

DATA BREACHES

If a data breach occurs, we will take reasonable steps to contain and assess the incident.

Where the Notifiable Data Breaches scheme applies, organisations covered by that scheme may be required to notify affected individuals and the Office of the Australian Information Commissioner where a breach is likely to result in serious harm.

ACCESS AND CORRECTION

You may contact us if you would like to:

• ask what personal information we hold about you

• request access to your personal information

• ask us to correct inaccurate information

• raise a privacy concern

We may need to verify your identity before providing access to personal information.

ANONYMITY

Where practical, you may make a general enquiry without providing identifying information.

However, we may need your identity and contact details where they are necessary to provide a quotation, attend a property, carry out work or provide ongoing support.

The APP framework recognises anonymity or pseudonymity where practicable. OAIC

MARKETING COMMUNICATIONS

We may occasionally contact existing or prospective customers about services relevant to their enquiry or previous engagement.

You may ask us to stop sending marketing communications at any time.

Transactional communications relating to quotations, bookings, support or existing projects are not marketing communications.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, manufacturers or service providers.

Advance Digital Systems is not responsible for the privacy practices or content of those external websites.

You should review the privacy policy of any external website before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The latest version will be published on our website together with the date it was last updated.

OAIC recommends that privacy policies remain clearly expressed and up to date. OAIC

CONTACT US

If you have a question, correction request or privacy concern, contact:

Advance Digital Systems
Phone: 0404 243 053
Website: www.advancedigitalsystems.com

© 2026 Advance Digital Systems. All Rights Reserved.

Master Security License: 000110785

Cabler License: A022842